Refund & Cancellation Policy

In India, plans are billed in advance, monthly (or yearly for the all-in-one plan); restaurants on the earlier per-order pricing are charged monthly in arrears for the orders they took (see Terms & Conditions). Prepaid credits are not refundable. Outside India, EasyBills is billed monthly or yearly, in advance. Either way there is no lock-in contract, and you can cancel at any time from Settings, or by contacting us. Cancellation takes effect at the end of your current billing period — you keep access until then, and you’re not charged again after that.

• In India, there is nothing to refund when you cancel: nothing is charged in advance, so you only ever owe for orders already taken, and that final month is billed and settled as normal.
• Outside India, because plans are billed in advance with no long-term commitment, we don’t offer prorated refunds for the unused portion of a monthly or yearly billing period when you cancel part-way through it.
• If you were charged in error anywhere (e.g. a duplicate charge, or a charge after you’d already cancelled), contact us and we’ll refund it in full.
• AI credits you add to your balance are used up as you use the AI features, and credits already used aren’t refundable. Unused credit stays in your balance.

Approved refunds are issued to the original payment method via our payment gateway (Razorpay in India, Paddle elsewhere), typically within 5–10 business days depending on your bank.

Email hello@easybills.ai with your restaurant name and the billing issue — we aim to respond within 2 business days.